Welcome back! Please take some time to read the important information on this page.
We are really excited to be able to welcome you back to Kent Life and our team have been working hard behind the scenes to put new measures and procedures in place.
We have provided some guidance below, along with some frequently asked questions, to keep you up to date and to help plan your visit. You can download our top tips too!
Our safety measures for you
- We will be restricting the number of guests onsite per day
- We will ask all guests (including members) to pre-book an arrival date/time online to help manage capacity
- The number of hand washing facilities have been increased across the site
- Providing a one way system where necessary
- Enhanced cleaning routines
- Our team will wear appropriate PPE where necessary
- Our catering outlets will provide a take-away service
- Some of our entertainment will be adapted to adhere to new distancing guidelines, and some activities may not be available at all at present
How you can help
- Book your arrival date and time online in advance
- If you, or anyone in your household, is displaying flu-like symptoms, we kindly ask that you postpone your visit to another day
- Please keep your distance from other groups/households, and follow the onsite signage
- Make contactless payments where possible
- Wash your hands regularly for at least 20 seconds
- Please clear your own rubbish from picnic areas – either use the bins provided, or take it home with you
FREQUENTLY ASKED QUESTIONS
Why do I need to book online?
To manage our capacity, we are asking everyone, including members, to book the visit date and arrival time online. Please be advised that we are unable to amend the date or time once booked, so please ensure you are able to visit.
Can I book on the same day?
YES! If we have availability, you will be able to book on the same day.
I have children aged under 3, do I need to book a space online for them?
No – it’s not necessary to book for children aged under 3.
I want to visit in the afternoon but there aren’t many timeslots in the afternoon?
Please select the 12pm timeslot or later. You are welcome to arrive anytime between 12pm and our last admission of 4pm.
Where is the online discount?
As we are unable to offer all of our usual attractions at Kent Life, we have taken the decision to reduce our entry fee temporarily. There is therefore no additional discount on top of that.
I have a complimentary ticket / gift voucher that has expired during your closed period, can I still use it?
YES! Providing the expiry date is after 16th March, we will be adding 4 months to the current expiry date of any complimentary ticket or gift voucher.
I have a complimentary ticket / gift voucher – can I book online?
Not at the moment. Please call 01622 763936 to book. Please ensure you bring the ticket/voucher – otherwise you will be asked to pay the entry price in full.
I am a carer – do I need to book online?
No. Please book for the guests that you care for and bring proof of your carers entitlement to show when you arrive.
I am a Member – why do I need to book online?
To manage our capacity, we are asking everyone, including members, to book the visit date and arrival time online. Please be advised that as we are running a reduced capacity, please only book a time slot if you are certain you can visit. You must bring your membership cards, otherwise you may be asked to pay the full admission price.
Will my membership be extended for the time you were closed?
YES! Absolutely – we’ll be adding 4 months to the expiry date of each membership – which is more than the period we were closed for. Please activate this on your next visit to Kent Life. Please note – this is only valid for memberships with an expiry date later than 16th March 2020.
My membership expired while you were closed, can I still have the renewal discount?
YES! Any memberships that expired between 16th March – 3rd July will be entitled to renew at the renewal rate. From the 4th July onwards, the usual renewal policy applies (renew within 28 days of expiry to save 10%).
I have a “bring a friend for free” voucher that expired while you were closed, can I still use it?
YES! We will add 4 months on to the expiry date of these vouchers (providing the expiry date is later than 16th March 2020).
I have a “bring a friend for free” voucher – can I book online?
YES! Please use the relevant member tickets to book these vouchers. Please ensure you bring the ticket/voucher – otherwise you will be asked to pay the entry price in full.
I have children aged under 4 as part of my membership, do I need to book a space for them online?
No – it’s not necessary to book for member children aged under 4.
I am a member, why don’t I have priority booking?
Whilst we are hugely grateful for the support from our members, we are unable to operate Kent Life on membership income alone, we rely on additional income from paying guests. Rest assured, there is no charge for members to book online.
If you had purchased tickets for a visit or event that did not take place while we were closed, we can provide you with an exchange, refund, or you can choose to gift the ticket cost to Kent Life as a charitable donation. If you need to discuss this, please email firstname.lastname@example.org.
If you purchase tickets online from 29th June onwards – please be advised that our usual terms and conditions apply, and we are unable to refund unwanted or unused tickets.
What activities will be available on my visit day?
We will provide a blackboard onsite with full details, however activities are likely to include: Tractor Rides; Outdoor Play; Games; Cuddle Corner & Farmyard Walk-through; Animal Talks; Animal Encounters; Paint-a-Pot; Wooden Hunt.
At this time, we are sadly unable to offer: Indoor Play; Land Train; Bouncy Castle; Donkey Rides; Cuddle Corner petting/seated sessions; Pedal Tractors; Big Top Shows.
As government guidelines and advice changes, we will be able to safely re-introduce further activities.
Can we visit the historic houses?
If we can safely implement a one-way system, you will be able to explore the houses. However, it is likely that some of the upper floors will be closed initially.
What facilities will be open?
Dotty’s Tea Room will be open daily with a reduced menu, for take-away purchases.
The Ice Cream Hut will be open daily for ice cream, snacks and drinks.
The Pizza Garden will be open at weekends only serving pizza and jacket potatoes from a reduced menu.
The Pantry in the Playbarn will be closed at this time.
Can I pay with cash?
We would prefer contactless payments if possible please. The minimum spend has been suspended to facilitate this.
Can I bring a picnic?
YES! Absolutely, our picnic benches will be spaced appropriately. However, we do ask guests to take responsibility for cleaning the tables before use, and to dispose of all rubbish – either in the bins provided, or by taking it home with you.
Can I warm my baby’s bottle or food?
Unfortunately not at this time, as we are unable to apply the relevant health and safety government guidelines to this process.
Do you have highchairs?
YES! We have a limited amount of highchairs. Please ensure you clean it before and after use.
Will the gift shop be open?
YES! However, we will be monitoring the number of guests in the shop at one time.
Will the toilets be open?
YES! We will be asking that each facility is only used by one or two family/groups at one time (depending on location). At regular intervals throughout the day, toilets may be closed for deep cleaning.
Accessible toilets and baby change facilities are also available.
Can I bring my dog?
YES! Your lovely pooches are very welcome as long as they are well behaved, on short leads and are cleaned up after. Unfortunately, they are not allowed in the catering areas, cuddle corner or the Kent Owl Academy (as they may inadvertently upset the birds).
Can I borrow a wheelchair for my visit?
Unfortunately not at this time.
Do I have to wear a face covering?
No. These are not essential for a visit. Whilst our staff will have appropriate PPE, it is up to you to decide whether you would like to cover your face.