Please take some time to read the important information on this page.

Following the latest government announcements, we have updated our guidance below:

Our safety measures for you

  • We continue to recommend to all guests (including members) to pre-book an arrival date online, as we cannot guarantee tickets will be available on arrival if we have reached capacity.
  • The number of hand washing facilities have been increased across the site
  • Enhanced cleaning routines
  • Our team will wear appropriate PPE where necessary

How you can help

  • Book your arrival date online in advance
  • If you, or anyone in your household, is displaying flu-like symptoms, we kindly ask that you postpone your visit to another day
  • Please keep your distance from other groups/households, and follow the onsite signage
  • Make contactless payments where possible
  • Wash your hands regularly for at least 20 seconds
  • You may wish to wear a face covering when visiting any indoor area
  • Please clear your own rubbish from picnic areas – either use the bins provided, or take it home with you

FREQUENTLY ASKED QUESTIONS

ADMISSIONS

Why is it recommended to book online?

To manage our capacity, we are advising everyone, including members, to book the visit date online. Please be advised that we are unable to amend the date or time once booked, so please ensure you are able to visit.

Can I book on the same day?

YES! If we have availability, you will be able to book on the same day.

I have children aged under 3, do I need to book a space online for them?

No – it’s not necessary to book for children aged under 3.

Why is it only showing a 10am timeslot?

You are welcome to arrive at any time from our 10am opening, through to our last admission time.

I have a complimentary ticket / gift voucher – can I book online?

Yes – please use the Members Admission Tickets that do not carry a charge. Please ensure you bring the ticket/voucher – otherwise you will be asked to pay the entry price in full.

I am a carer – do I need to book online?

No. Please book for the guests that you care for and bring proof of your carers entitlement to show when you arrive.

MEMBERSHIP

I am a Member – why do I need to book online?

To manage our capacity, we are advising everyone, including members, to book the visit date online.  Please only book a time slot if you are certain you can visit. You must bring your membership cards, otherwise you may be asked to pay the full admission price.

Will my membership be extended for the time you were closed?

YES! Absolutely – please contact us with your current expiry date and we’ll advise of your new date. You can activate this on your next visit to Kent Life.

I have a “bring a friend for free” voucher – can I book online?

YES! Please use the relevant member tickets to book these vouchers. Please ensure you bring the ticket/voucher – otherwise you will be asked to pay the entry price in full.

I have children aged under 4 as part of my membership, do I need to book a space for them online?

No – it’s not necessary to book for member children aged under 4.

I am a member, why don’t I have priority booking?

Whilst we are hugely grateful for the support from our members, we are unable to operate Kent Life on membership income alone, we rely on additional income from paying guests. Rest assured, there is no charge for members to book online.

REFUNDS/EXCHANGES

If you had purchased tickets for a visit or event that did not take place while we were closed, we can provide you with an exchange, refund, or you can choose to gift the ticket cost to Kent Life as a charitable donation. If you need to discuss this, please email enquiries@kentlife.org.uk.

If you purchase tickets online for the 12th April onwards – please be advised that our usual terms and conditions apply, and we are unable to refund or transfer unwanted or unused tickets, or due to weather conditions. 

Should Kent Life be forced to close due to government tier or lockdown restrictions – any pre-booked tickets will be permitted to transfer to an alternative visit date.

WHAT IS OPEN?

What activities will be available on my visit day?

Please take a look at our “What’s on Today” page too which has our daily itinerary on.

 

CATERING

What facilities will be open?

Dotty’s Tea Room will be open daily, with indoor seating available.
The Ice Cream Hut will be open in fair weather for ice cream, snacks and drinks.
The Pizza Garden will be open at weekends and during school holidays.
The Pantry in the Playbarn will be open daily for snacks and drinks. with indoor seating available.

Can I pay with cash?

We would prefer contactless payments if possible please. The minimum spend has been suspended to facilitate this.

Can I bring a picnic?

YES! Absolutely, our picnic benches will be spaced appropriately. However, we do ask guests to take responsibility for cleaning the tables before use, and to dispose of all rubbish – either in the bins provided, or by taking it home with you.

Can I warm my baby’s bottle or food?

YES! Please speak to our catering team.

Do you have highchairs?

YES! We have a limited amount of highchairs. Please ensure you clean it before and after use.

GIFT SHOP

Will the gift shop be open?

YES!

TOILETS

Will the toilets be open?

YES! At regular intervals throughout the day, toilets may be closed for deep cleaning.

Accessible toilets and baby change facilities are also available.

OTHER USEFUL INFORMATION

Can I bring my dog?

YES! Your lovely pooches are very welcome as long as they are well behaved, on short leads and are cleaned up after. Unfortunately, they are not allowed in the catering areas (including the indoor play barn), cuddle corner or the Kent Owl Academy (as they may inadvertently upset the birds).

Can I borrow a wheelchair for my visit?

YES! We have a limited number available, please reserve in advance by calling 01622 763936.

Do I have to wear a face covering?

The use of face coverings are recommended for visiting indoor areas, but are not essential.